When it comes to skills in employment, emphasis is typically towards training and knowledge of specific skill sets, referred to as hard skills. However, soft skills are often overlooked, but they play just as an important role in success. Employers place equal importance on hard and soft skills during the hiring process for new employees, as well as the evaluation of current employees. In this course, you will learn more about yourself and those around you as you explore personality styles, interpersonal communication, conflict management, customer service, and a variety of other soft skills. This course can be taken as a stand-alone class, however, it is also one of seven required courses to complete the “Administrative Assistant Fast-Track”.